Shipping Policy

Our shipping policy is as follows:

  • Please make sure your shipping address is accurate including proper street names and necessary apartment numbers. We will not be held responsible for shipments returned to us because of invalid shipping information provided. If you realize you made a mistake after your order has been placed, please contact us ASAP so we may attempt to resolve any issue before it becomes a problem.
  • Our website determines shipping as a flat rate schedule depending on order amount. UPS Ground and USPS Priority Mail are free for orders over $50.00. For free shipping the carrier will be chosen at our discretion. UPS or USPS service may not be available for certain oversized or overweight items, if this is the case you will be contacted before your order is placed, and in many cases delivery will be a suitable option. Keep in mind USPS service is often available to PO Boxes (depending on size) or for APO/AE orders (Military), whereas UPS is not. Also note that in cases where we can drop ship your parts direct from the manufacturer/supplier to you, your shipping choice of UPS or USPS ground may be substituted to whichever ground service is available from the manufacturer including Fed-Ex. Any change of carrier service, where necessary on our end to better serve you, will not change pricing to you.
  • Store Delivery is charged as a flat rate on our website. In some special circumstances when delivery is not available in your area or only available at a higher rate you will be contacted before your order is placed.
  • UPS Next Day Air is excluded from free shipping and may not always be available depending on the quantity and type of parts ordered. If you select Next Day Air as the shipping method and it is not possible for us to get you your parts next day, you will be notified via email or phone of such and your credit card will not be charged nor your order placed until we hear back from you. In most cases John Deere parts can be next day aired if orders are received before 1:00 PM central time. Excepting from this are small items such as hardware bolts and washers which must be purchased in bulk quantities. If your order is affected you will be notified as stated above. Please also keep in mind that weekends and some holidays are not considered business days for shipping purposes and may delay your delivery one or two days circumstantially.

If you are unsure whether any special circumstances will affect our ability to ship your order as intended, please contact us prior to placing your order.

Thank You,
Mustang Equipment